Program Consultation
Program Consultation
with Elevated Journey
with Elevated Journey
At Elevated Journey, we partner with mental and behavioral health organizations to optimize their impact, enhance their services, and empower their teams. Drawing on over two decades of experience in clinical practice and leadership, Erin Jacobs offers specialized consulting to help your organization navigate complex challenges and achieve sustainable growth.
Our Expertise: Strategic Solutions for Organizational Excellence
We provide comprehensive consulting services tailored to the unique needs of mental and behavioral health providers. Our areas of expertise include:
Program Design & Implementation: From concept to launch, we help you develop innovative, evidence-based programs that meet the evolving needs of your clients and align with your organizational mission. This includes designing clinical programming and toolkits, and integrating measurement-informed care approaches.
Operational Process Improvement: We specialize in analyzing existing workflows and implementing data-informed systems to boost efficiency, improve service delivery, and optimize patient flow. This can involve refining care coordination processes, improving workforce management systems, and enhancing quality and efficiency of mental health services.
Clinical Staff Support & Development: We assist in building and supporting high-performing clinical workforces, including training clinical supervisors, developing clinical onboarding, and creating ongoing education opportunities. Our goal is to empower and support your clinicians while fostering accountability and outcomes-driven excellence.
Strategic Planning & Execution: We work collaboratively with your leadership to identify gaps, develop strategic plans, and ensure effective execution across all facets of your operations. This includes collaborating with clinical and operational leaders to enhance quality and efficiency, and optimizing processes to improve patient outcomes and reduce costs.
Assessment & Evaluation: Leveraging data-informed decision-making, we develop and implement robust quality assurance and performance improvement programs to ensure your services are effective and continuously evolving.
Experience You Can Trust: A Track Record of Driving Impact
Erin Jacobs brings a unique blend of clinical insight and executive leadership to every consulting engagement. Her 20 years of experience providing direct therapy combined with 15 years in leadership roles across diverse settings provides a profound understanding of the challenges and opportunities within behavioral healthcare.
Key highlights from Erin's professional journey include:
Senior Director, Care Delivery at Mindstrong Health Services (Jul 2020 - Mar 2023): Directed a multi-state team of clinicians and coaches at a telehealth start-up, overseeing therapy and coaching teams and driving clinical program and quality improvements. Developed and implemented a multi-tiered, data-based clinical quality assurance and performance program. Led clinical training, improved patient and clinician-facing products, and achieved an 89% clinician favorability rating.
Associate Director, Care Operations at Meru Health (Apr 2023 - Mar 2024): Oversaw care operations, leading hiring, training, and quality improvement. Boosted team efficiency to support over 2x company growth without additional hires, optimized patient flow, and drove operational excellence through data-based performance improvement systems.
Senior Manager, Mental Health Clinical Workforce at Hazel Health (June 2024 - November 2024): Assisted with managing a diverse mental health workforce in a multi-state telehealth environment. Led projects to create and implement data-informed systems for outcomes-driven performance improvement and improved workforce management systems, positively impacting staffing, hiring, licensing, and resource allocation.
Leadership at Colorado Division of Youth Services (Oct 2011 - Jul 2020): Held multiple leadership roles, including Facility Director, leading a cross-functional team of 175 staff and contractors. Responsible for all aspects of care and treatment, clinical quality, training programs, and ensuring quality assurance across clinical and non-clinical staff through policies, procedures, and audits. Led the implementation of multiple evidence-based and trauma-informed programs in a state run facility.